Customer Survey

Goldenfields Water 2020 Customer Survey

Council collaborated with expert social media market researcher ‘Iris Research' to roll out their Customer Satisfaction Survey in August 2020. The survey was conducted via telephone and as an online questionnaire, designed to provide important insights into the local community’s priorities and satisfaction levels including Goldenfields brand recognition and reputation, customer service experience, product quality and service delivery.

The research insights help determine Goldenfields immediate and longer-term priorities to ensure improved service delivery to our customers and wider community expectations.

Goldenfields Water would like to thank everybody who participated in the survey.