Mission, Vision and Values

Mission Statement

To provide regional economic opportunity and lifestyle choices through provision of a quality water supply by innovative leadership showing environmental responsibility in cooperation with the community, constituent councils and governments.

Vision Statement

To be innovative leaders in the supply and distribution of water through regional efficiency, technical excellence and customer service.



Our values


  • We act in the best interest of the communities we serve
  • We promote equality and apply rules consistently 
  • We are honest, ethical and take ownership of our actions by learning from our mistakes


  • We rely on each other to work towards success
  • We support open discussions and are transparent in the process of making decisions
  • We value each other and empower one another to succeed


  • We listen, consider and value the views of others
  • We treat others with courtesy, empathy, professionalism, politeness, and kindness
  • We recognise the contributions of all staff


  • We work collaboratively and support each other to achieve our goals 
  • We communicate openly and positively
  • We build strong teams who are proactive, share their knowledge, skills and expertise

Continuous Improvement

  • We actively monitor and review our operations
  • We are open and acknowledge our shortfalls
  • We make ourselves accountable and share ideas to develop better ways of doing things